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Warranty Packs

Protect your hardware investment with JAYCO Tech Warranty Packs. Up to 3 years parts warranty with fast replacement and SLA-backed response — on every device we sell.

Warranty Packs

Choose Your Coverage

Every JAYCO Tech device comes with a base warranty. Extend it with a Warranty Pack for longer protection and faster response.

Standard

1 Year

Parts warranty

  • Faulty parts replaced at no cost
  • Carry-in or pickup service
  • 5-day turnaround
  • Onsite support not included
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Most Popular
Business

2 Years

Parts warranty + onsite

  • Faulty parts replaced at no cost
  • Onsite repair visit included
  • 48-hour response time
  • Priority support queue
  • Advance replacement not included
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Enterprise

3 Years

Full cover + advance replacement

  • Faulty parts replaced at no cost
  • Onsite repair — same-day dispatch
  • Advance replacement unit
  • Dedicated account manager
  • Monthly asset health report
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Covered Hardware

Laptops

All major brands

Desktops

Workstations & PCs

Servers

Rack & tower

Displays

LCD & monitors

Networking

Switches, APs, routers

Mobiles

Phones purchased from JAYCO

What a Warranty Pack Covers

Every device we supply carries 12 months of parts warranty as standard, and a Warranty Pack extends that term and shortens the response. Cover is for hardware failure in normal business use, including parts and labour and our engineer's travel on an approved repair.

Covered

  • CPU, RAM and storage failures
  • Motherboard hardware defects
  • Display and screen hardware failure that is not physical damage
  • Battery failure below 70% of rated capacity
  • Keyboard, trackpad, cooling and fan failure
  • GPU defects, WiFi, Bluetooth and NIC faults
  • RAID controller, drive backplane and charging port

Not covered

  • Accidental physical damage such as drops, spills and impacts
  • Electrical surge or lightning damage
  • Unauthorised third-party repair
  • Software, operating system or virus-related issues
  • Cosmetic damage that does not affect function
  • Theft, loss or intentional damage, and consumables
  • Components fitted by the user that we did not supply

Claims are raised and tracked under Warranty in the client portal at app.jaycotech.pk. We diagnose remotely first, typically inside an hour, then approve the claim and either repair onsite or dispatch an advance unit, depending on the pack you hold. Full terms are on the warranty page.

Ready to Get Started?

Talk to our enterprise team about a service contract tailored to your organisation.

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