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Enterprise IT Services

From SLA support contracts to full device lifecycle management, comprehensive IT services designed for organisations that can't afford downtime.

SLA Services

Hardware SLA Support by Category

Dedicated SLA agreements for each hardware category, with defined response times and escalation paths.

Laptop SLA

Business-grade notebook support

Screen Replacement Battery Service Keyboard / Trackpad Motherboard Repair Data Recovery
Laptop SLA

Laptop Support Agreements

Our laptop SLA covers the business notebook brands we supply and support: Dell, HP and Lenovo. We handle hardware faults, screen damage, battery degradation, and component-level repair with clear response guarantees.

  • Same-day diagnosis on critical faults
  • Advance replacement unit (Business & Enterprise tiers)
  • On-site screen and battery replacement
  • BIOS/firmware level repair support

Desktop SLA

Workstation & PC support

PSU Replacement RAM / Storage GPU Issues Motherboard
Desktop SLA

Desktop & Workstation Agreements

Keeping your office workstations running is critical. Our desktop SLA covers everything from component-level repair to full-unit swap, ensuring your team stays productive.

  • Onsite hardware replacement within SLA window
  • Peripheral support (monitors, keyboards, mice)
  • OS reload and reconfiguration support
  • Bulk fleet repair management
  • Spare parts inventory reserved for contracted clients

Server SLA

Mission-critical infrastructure

RAID Rebuild PSU Hot-Swap Memory ECC Drive Failure NIC / HBA
Server SLA

Server Infrastructure Support

Server downtime is business downtime. Our server SLA is the most comprehensive we offer, with 2-hour response options, on-call engineers, and a parts reserve specifically for enterprise server clients.

  • 2-hour onsite response (Enterprise tier)
  • 24×7 remote monitoring and alert response
  • RAID failure and drive replacement
  • Hot-swap component support (PSU, cooling, drives)
  • iDRAC / iLO remote management assistance
  • Temporary server loaner units available

Ready to Discuss a Service Contract?

Our enterprise team will design a support package built around your device estate, criticality requirements, and budget.

Request a Quote View SLA Tiers

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