Laptop SLA

Business-grade notebook support

Screen Replacement Battery Service Keyboard / Trackpad Motherboard Repair Data Recovery

Laptop SLA

Laptop Support Agreements

Our laptop SLA covers the business notebook brands we supply and support: Dell, HP and Lenovo. We handle hardware faults, screen damage, battery degradation, and component-level repair with clear response guarantees.

Same-day diagnosis on critical faults
Advance replacement unit (Business & Enterprise tiers)
On-site screen and battery replacement
BIOS/firmware level repair support
Dedicated account manager

Response Times

Remote response in 4 hours on Basic, 2 hours on Business and 1 hour on Enterprise. Onsite is next business day, 4 hours and 2 hours respectively.

Advance Replacement

Business and Enterprise tier clients receive a loaner unit dispatched the same day if a repair cannot be completed onsite within the SLA window.

Contract Options

Annual contracts with monthly billing. Fleet discounts available for 10+ units. Combine with Desktop or Server SLA for a unified support agreement.

Response and Resolution Commitments

Each window below is a contractual commitment rather than a target estimate, and it is the same table published on our SLA plans page, applied here to your notebook fleet. The clock starts when a valid ticket is logged through an approved channel: the client portal at app.jaycotech.pk, an email to support@jaycotech.pk, or a call to +92 370 0955251.

Metric	Basic (Tier 1)	Business (Tier 2)	Enterprise (Tier 3)
Support hours	8×5 (Mon to Sat, 9am to 6pm)	8×5 (Mon to Sat, 9am to 6pm)	24×7×365
Ticket acknowledgement	2 hours	1 hour	30 minutes
Remote response	4 hours	2 hours	1 hour
Onsite response	Next business day	4 hours	2 hours
Target resolution (standard)	3 business days	1 business day	8 hours
Target resolution (critical)	1 business day	4 hours	2 hours
Advance replacement	Not included	Same day	Within 2 hours

Onsite windows apply within city limits in Karachi, Lahore, Islamabad, Peshawar and Faisalabad; sites outside those zones may carry additional travel time under the contract. Cover assumes an active maintenance contract with current fees, a ticket raised through an approved channel, a device that has not been modified or tampered with, and safe site access for our engineer. Faults outside hardware scope, such as accidental damage, electrical surge damage or software and operating system issues, fall outside the SLA and are quoted separately.